At Indur Transport, we understand that plans may change. This policy explains how cancellations and refunds are handled.
1. Booking Cancellation
Customers may cancel their booking by contacting us before the scheduled moving date.
2. Rescheduling
Bookings may be rescheduled subject to vehicle and staff availability.
3. Refund Policy
If an advance payment has been made:
- Refund eligibility depends on the timing of the cancellation.
- If work has already commenced (packing, loading, or transportation), applicable service charges may be deducted.
- Refunds, where applicable, will be processed within a reasonable period.
4. No Refund Situations
Refunds may not be available if:
- The customer cancels after the moving process has started.
- Incorrect information provided by the customer results in service delays or cancellations.
- Services are interrupted due to circumstances beyond our control.
5. Service Issues
If you experience any issues with our service, please contact us immediately. We will make every reasonable effort to resolve your concern promptly.s
All refund requests must be submitted through our customer support team with:
- Booking reference details
- Payment proof
- Reason for refund request
Once approved, refunds will be processed within a reasonable time frame based on internal procedures and original payment method.
Any applicable service, administrative, or processing charges may be deducted from the refund amount.